{"id":9846,"date":"2022-04-02T22:15:21","date_gmt":"2022-04-02T21:15:21","guid":{"rendered":"https:\/\/www.urbanomic.com\/?page_id=9846"},"modified":"2026-10-08T14:05:22","modified_gmt":"2026-10-08T13:05:22","slug":"shipping","status":"publish","type":"page","link":"https:\/\/www.urbanomic.com\/wordpress\/shipping\/","title":{"rendered":"Shipping FAQ"},"content":{"rendered":"<h3>United Kingdom<\/h3>\n<p>We ship via DHL Express and Royal Mail Tracked 24 and Tracked 48. If you are concerned about the speed or security of your packages, please choose DHL Express. DHL Express has the benefit of real-time delivery updates and the option to make alternative delivery arrangements if you will not be at home.<\/p>\n<p>We ship Mondays, Wednesdays, and Fridays. We aim to ship UK orders placed before 11 am on these days on the same day. UK orders placed after 11 am will be shipped on the following shipping day.<\/p>\n<p>You will receive a tracking number for your item once your order has been processed and is ready to be shipped. If you haven\u2019t received a tracking number, check your spam folder.<\/p>\n<p>Customers are responsible for shipping fees associated with resending orders that have been lost or returned to us after a missed delivery.<\/p>\n<h3>International<\/h3>\n<p>We ship from the UK via DHL Express International Courier, and Deutsche Post Global Mail or Royal Mail International depending on the destination country. The shipping time frames advertised are provided to us by the mail carriers and reflect \u2018delivery aims\u2019 only. Items can take longer to arrive. If your order is time sensitive, choose DHL Express International Courier. As well as being the fastest and most secure option, DHL Express provides real-time delivery updates and the option to make alternative delivery arrangements if you will not be at home.<\/p>\n<p>Items sent via Deutsche Post Global Mail or Royal Mail will be delivered by the local postal carrier in your country. (For example, in France packages will be delivered by La Poste, while in Italy packages will be delivered by Poste Italiane, and so on). Often, additional delivery or pick up details can be accessed by entering your tracking number into your local postal carrier&#8217;s tracking website.<\/p>\n<p>We ship internationally on Mondays, Wednesdays, and Fridays. We aim to ship orders placed before 10 am GMT\/BST Monday, Wednesday, and Friday, on the same day. Orders placed after 10 am GMT\/BST will be shipped the following shipping day.<\/p>\n<p>You will receive a tracking number for your item once your order has been processed and is ready to be shipped. Please note that tracking numbers can take up to 48 hours to become active. If you haven\u2019t received a tracking number, check your spam folder. Alternatively, you can retrieve your tracking number by logging into your Urbanomic account.<\/p>\n<p>Customers are responsible for shipping fees associated with resending orders that have been lost or returned to us after a missed delivery.<\/p>\n<h4>Customs and Duty Fees<\/h4>\n<p>New regulations put in place in 2026 have seen a big increase in customs and duty fees charged by local governments for customers in the EU and the US.<\/p>\n<p>For US customers this additional cost is currently included in your postage cost.<\/p>\n<p>For customers in France,\u00a0the <a href=\"https:\/\/www.douane.gouv.fr\/actualites\/taxe-sur-les-petits-colis-point-dinformation-sur-sa-mise-en-oeuvre\">taxe sur les petits colis<\/a> (TPC) of \u20ac2 per item for packages with a value of \u20ac150 or below and the <a href=\"https:\/\/trade.ec.europa.eu\/access-to-markets\/en\/news\/eu-applies-eu3-customs-duty-item-low-value-e-commerce-consignments\">flat \u20ac3 duty<\/a> fee are included in the postage cost. You may also be subject to additional import taxes. (These are usually more expensive for t-shirts than for books.)<\/p>\n<p>For customers in Italy, the handling fee of \u20ac2 per item for packages with a value of \u20ac150 or below and the <a href=\"https:\/\/trade.ec.europa.eu\/access-to-markets\/en\/news\/eu-applies-eu3-customs-duty-item-low-value-e-commerce-consignments\">flat \u20ac3 duty<\/a> fee\u00a0 are included in the postage cost. You may also be subject to additional import taxes. (These are usually more expensive for t-shirts than for books.)<\/p>\n<p>For customers in the rest of the EU, the <a href=\"https:\/\/trade.ec.europa.eu\/access-to-markets\/en\/news\/eu-applies-eu3-customs-duty-item-low-value-e-commerce-consignments\">flat \u20ac3 duty<\/a> fee is included in the postage cost. You may be subject to additional import taxes. (These are usually more expensive for t-shirts than for books.)<\/p>\n<p>For customers in Monaco, Guadeloupe, Martinique, and Reunion the <a href=\"https:\/\/www.douane.gouv.fr\/actualites\/taxe-sur-les-petits-colis-point-dinformation-sur-sa-mise-en-oeuvre\">taxe sur les petits colis<\/a> (TPC) of \u20ac2 per item for packages with a value of \u20ac150 or below is included in your postage cost. You may also be subject to additional import taxes. (These are usually more expensive for t-shirts than for books.)<\/p>\n<p><em>If you wish to avoid these charges, all of our books can be ordered in from local booksellers in your country through our distributor, MIT\/Penguin Random House. <\/em>This is a great way to support us as well as your local independent bookshop.<\/p>\n<h4>Portugal<\/h4>\n<p>Items passing through Portuguese customs can be subject to long processing times. We advise customers in Portugal to pre-register their items and pre-pay any customs tax in advance through the CTT <a href=\"https:\/\/www.ctt.pt\/particulares\/index\">website<\/a> using their tracking details and order information.<\/p>\n<p>If an invoice displaying tax details is required (or other relevant documentation) do not hesitate to contact us via the email address below.<\/p>\n<p style=\"text-align: center;\">*<\/p>\n<p style=\"text-align: left;\">If you have any questions about your order, email us at <a href=\"mailto:shop@urbanomic.com\">shop@urbanomic.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>United Kingdom We ship via DHL Express and Royal Mail Tracked 24 and Tracked 48. If you are concerned about the speed or security of your packages, please choose DHL Express. DHL Express has the benefit of real-time delivery updates and the option to make alternative delivery arrangements if you will not be at home&#8230;.  <a class=\"excerpt-read-more\" href=\"https:\/\/www.urbanomic.com\/wordpress\/shipping\/\" title=\"Read Shipping FAQ\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9846","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.urbanomic.com\/wordpress\/wp-json\/wp\/v2\/pages\/9846","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.urbanomic.com\/wordpress\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.urbanomic.com\/wordpress\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.urbanomic.com\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.urbanomic.com\/wordpress\/wp-json\/wp\/v2\/comments?post=9846"}],"version-history":[{"count":6,"href":"https:\/\/www.urbanomic.com\/wordpress\/wp-json\/wp\/v2\/pages\/9846\/revisions"}],"predecessor-version":[{"id":18370,"href":"https:\/\/www.urbanomic.com\/wordpress\/wp-json\/wp\/v2\/pages\/9846\/revisions\/18370"}],"wp:attachment":[{"href":"https:\/\/www.urbanomic.com\/wordpress\/wp-json\/wp\/v2\/media?parent=9846"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}