Shipping FAQ

United Kingdom

We ship via DHL Express and Royal Mail Tracked 24 and Tracked 48. If you are concerned about the speed or security of your packages, please choose DHL Express. DHL Express has the benefit of real-time delivery updates and the option to make alternative delivery arrangements if you will not be at home.

We ship Mondays, Wednesdays, and Fridays. We aim to ship UK orders placed before 11 am on these days on the same day. UK orders placed after 11 am will be shipped on the following shipping day.

You will receive a tracking number for your item once your order has been processed and is ready to be shipped. If you haven’t received a tracking number, check your spam folder.

Customers are responsible for shipping fees associated with resending orders that have been lost or returned to us after a missed delivery.

International

We ship from the UK via DHL Express International Courier, and Deutsche Post Global Mail or Royal Mail International depending on the destination country. The shipping time frames advertised are provided to us by the mail carriers and reflect ‘delivery aims’ only. Items can take longer to arrive. If your order is time sensitive, choose DHL Express International Courier. As well as being the fastest and most secure option, DHL Express provides real-time delivery updates and the option to make alternative delivery arrangements if you will not be at home.

Items sent via Deutsche Post Global Mail or Royal Mail will be delivered by the local postal carrier in your country. (For example, in France packages will be delivered by La Poste, while in Italy packages will be delivered by Poste Italiane, and so on). Often, additional delivery or pick up details can be accessed by entering your tracking number into your local postal carrier’s tracking website.

We ship internationally on Mondays, Wednesdays, and Fridays. We aim to ship orders placed before 10 am GMT/BST Monday, Wednesday, and Friday, on the same day. Orders placed after 10 am GMT/BST will be shipped the following shipping day.

You will receive a tracking number for your item once your order has been processed and is ready to be shipped. Please note that tracking numbers can take up to 48 hours to become active. If you haven’t received a tracking number, check your spam folder. Alternatively, you can retrieve your tracking number by logging into your Urbanomic account.

Customers are responsible for shipping fees associated with resending orders that have been lost or returned to us after a missed delivery.

Customs and Duty Fees

New regulations put in place in 2026 have seen a big increase in customs and duty fees charged by local governments for customers in the EU and the US.

For US customers this additional cost is currently included in your postage cost.

For customers in the EU, the flat €3 duty fee is included in the postage cost.

For customers in France, Monaco, Guadeloupe, Martinique, and Reunion the taxe sur les petits colis (TPC) of €2 per item for packages with a value of €150 or below is also included in the postage cost. For customers in Italy the handling fee of €2 per item for packages with a value of €150 or below is also included in the postage cost (as of October 2026). Some EU countries may charge additional import fees.

If you wish to avoid these charges, all our books can be ordered in from local booksellers in your country through our distributor, MIT/Penguin Random House. This is a great way to support us as well as your local independent bookshop.

Portugal

Items passing through Portuguese customs can be subject to long processing times. We advise customers in Portugal to pre-register their items and pre-pay any customs tax in advance through the CTT website using their tracking details and order information.

If an invoice displaying tax details is required (or other relevant documentation) do not hesitate to contact us via the email address below.

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If you have any questions about your order, email us at shop@urbanomic.com.